1. Our Commitment to Your Privacy

At Middlestar Clinic, we respect your privacy and are committed to safeguarding the information you provide when using our website and booking services.

We believe that trust is an essential part of healthcare. This Privacy Policy explains what information we collect, how we use it, and the measures we take to protect it.

2. Information We Collect

The Middlestar Clinic website primarily functions as an appointment booking platform.

When making a booking or contacting the clinic, we may collect:

• Full Name
• Telephone Number
• Email Address
• Appointment Date and Time
• Consultation Type (In-Person or Online Consultation)
• Medical Aid Information (where applicable)

3. How We Use Your Information

Your information is used solely for clinic operations and patient communication. This includes:

• Scheduling appointments
• Confirming bookings
• Rescheduling or cancelling appointments
• Facilitating online consultations
• Verifying medical aid information where applicable
• Responding to enquiries
• Improving website functionality and user experience

We only collect information necessary to provide these services.

4. Medical Confidentiality

Any medical information discussed during consultations is handled separately by the healthcare practitioner and is treated with strict professional confidentiality.

Medical records are maintained independently from the website booking system and are managed in accordance with professional healthcare standards and applicable legal requirements.

5. Online Consultations

Patients who book online consultations may be contacted through approved communication channels, including WhatsApp where applicable.

Information shared during consultations is used solely for healthcare purposes and is handled confidentially.

Patients are encouraged to use secure devices and internet connections during online consultations.

6. Website Cookies

Our website may use cookies and similar technologies to:

• Improve website performance
• Remember user preferences
• Analyse website traffic
• Enhance the user experience

Users may disable cookies through their browser settings if preferred.

7. Data Security

Middlestar Clinic takes reasonable technical and administrative measures to protect the information submitted through the website. Security measures include:

• Secure hosting infrastructure
• SSL encryption
• Restricted administrative access
• Regular system updates and monitoring

While we take reasonable precautions, no internet transmission can be guaranteed to be completely secure.

8. Information Sharing

Middlestar Clinic does not sell, rent, trade, or share personal information for marketing purposes. Information may only be disclosed:

• When necessary to facilitate healthcare services
• To authorised service providers assisting with clinic operations
• Where required by law
• To comply with legal or regulatory obligations

9. Your Rights

You may request:

• Access to your personal information
• Correction of inaccurate information
• Clarification regarding how your information is used

Requests can be submitted directly to the clinic.

10. Policy Updates

Middlestar Clinic may update this Privacy Policy from time to time. Any updates will be published on this page and become effective immediately upon publication.